Frequently Asked Questions

  • What do I need to bring with me?

    All units are self-contained the only thing we don’t supply is linen  (sheets, pillowcases, beach and bath towels, bath mats, tea towels) These can however be hired though. Please advise at the time of booking, how many people your reservation is for and we can quote you a price for. Some properties have linen included in the tariff these are noted on our terms and conditions.

  • Where do I collect my keys from?

    Key pick up is from our office, PRD Real Estate, 14 The Esplanade, Burleigh Heads. If arriving outside of office hours (8:30-5:00pm Monday-Friday and Saturdays 8:30-2:30pm) please advise us and we will provide you with our after-hours key collection procedure.

  • What is required of me upon check in?

    Credit card details are required at the time of booking for security purposes and a pre-authorised bond of $200 will be held on your credit card (Visa or Mastercard only) The credit card must be presented at the time of check in. Under extreme circumstances and only with prior holiday manager approval we can take a $200 cash bond.  Please note: CHECK IN: 1:00 pm during low season. 2:00pm for holiday season and CHECK OUT:  9:00am on the day of departure. (If departing out of office hours,  please drop keys through slot in office front door)

General Information

Please ensure the property is left in the same condition as you found it. Any extra charges incurred by cleaners will be automatically taken out of your security bond. As the tenant you are responsible for all damages & breakages during your occupancy, these are to be reported or replaced and paid for prior to vacating or costs will be deducted from your security bond. PAYMENT OF ACCOMMODATION: is to be made in full two (2) weeks prior to the commencement of your booking with the exception of December/January bookings when the balance is due no later than 1st November in that booking year.  A $200 deposit is payable to secure a booking and is payable within 7 days of making a reservation. Please note for bookings made within 30 days of the check in/arrival date FULL payment is required upon booking. If payment is not made by the required dates your reservation will be cancelled.CANCELLATION – In the event of a cancellation ALL bookings incur a $50 administration fee. For cancellations within 3 months of check in date ALL bookings will incur full loss of the $200 deposit. For cancellations within 2 weeks of check in date FULL ACCOMMODATION PAYMENT applies. For cancellations of any Christmas/New Year Bookings made after 1st November FULL ACCOMMODATION PAYMENT applies.